PRODUCTS AND PUBLICATIONS
Toolkits
The Best Practice Forum has produced a series of 'toolkits' to help you improve
the productivity and profitability of your business. Each contains a wealth of
Best Practice case studies and proven tips for success, in workbook, guide and
CD ROM format. The topics include:
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Leading Your Business
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Satisfying Your Customers
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Organising and Retaining Your Staff
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Improving Your Working Practices
Each contains a wealth of Best Practice case studies, proven tips for success
and business ideas which you can take on-board and use in your business.
Research Reports
These are based on the findings of the University of Surrey's recent research
into best practice in the hospitality, leisure, travel and tourism sector.
A series of 5 research booklets are available:
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Driving Business Success
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The People You Employ
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Satisfying Your Customers
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Organising Your Business
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Continuous Improvement and Innovation.
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